Refund policy

We have a 30-day return policy, which means you (the "customer") have 30 days after receiving your item to request a return.

To start a return, you can contact us at support@cybergiant.com to request a Return Merchandise Authorization (RMA) number. Please provide us with the following information when you request an RMA: customer name, order number, product serial number, and details of your issue with the product including photos.

You can always contact us for any return questions at support@cybergiant.com.

Damages and Quality Concerns
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@cybergiant.com.

Important Information

• All return requests must be made within 30 days of the shipping date. After 30 days, the manufacturer's warranty, if any, applies.
• No returns of any type will be accepted at the returns warehouse without a valid Return Merchandise Authorization (RMA) number printed on the label.
• Please allow 10 business days from the date of receipt at the returns warehouse for returned items to be inspected and processed.
• We test computers that are returned and impose a restocking fee equal to 15 percent of the product sales price if the customer misrepresented the condition of the product.
• Any returned desktop, laptop, or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
• The customer is responsible for the cost of shipping returned products when the items being returned are non-defective. The customer is advised to purchase insurance to cover loss or damage in transit. Seller is not responsible for loss during return shipment.
• The customer is responsible for the cost of shipping returned products when the items being returned are defective and they are being returned for refund, credit or exchange with a different product. The customer is advised to purchase insurance to cover loss or damage in transit. Seller is not responsible for loss during return shipment.
• Refunds for returned items will be issued via the same form of payment used on the original transaction.